JD Swallow Home Heating & Air Conditioning Sales, Service, Rentals & Installation, Ottawa Ontario

Customer Satisfaction Survey

At JD Swallow Heating Contractors, our customers' satisfaction is our highest priority. We thank you for taking the time to answer a few quick questions so that we can maintain our highest standards of customer service. As a reward for your time, we will send you a Tim Hortons gift certificate, so please be sure to complete customer information.

Please Note:

The survey gift certificate applies only to customers to whom we have served in the last 6 (six) months.
JD Swallow Heating Contractors does not disclose, give, sell or transfer any personal information.

Your Name: *

Email Address: *

Your Address: *

How did you become aware of JD Swallow Heating Contractors? (please select one)	Name of Referral:
Was your initial call to our office handled in a friendly and professional manner?	Yes No
Did a sales person respond to your inquiry in a satisfactory time?	Yes No
Was the installation crew on site at the time that was scheduled?	Yes No
Were the installers polite and courteous?	Yes No
Were they neat and clean in appearance?	Yes No
Were drop sheets used in their working area?	Yes No
Was a full clean up done including the removal of old equipment and debris?	Yes No
Upon completion, did the Crew Leader fully explain the operation of the new system to your satisfaction, and where the manuals left for you?	Yes No
Was the JD Swallow Heating Contractors 24 Hour Service Sticker applied to your equipment?	Yes No
Would you recommend the JD Swallow Heating Contractors team to your friends, neighbours, and colleagues?	Yes No
Would you like a complimentary Service Manager Follow-up?	Yes No
Was ALL work performed to your COMPLETE satisfaction?	Yes No
Are there any other services that JD Swallow can provide you with?	Yes No
Would you like to receive our newsletter containing future specials and home comfort tips?	Yes No

Additional Comments:

Referrals:

For more information please contact us by phone at 613-822-7974 or by EMAIL.

________________________________________________________________________________